Organizations have invested heavily in understanding their customers. Customer satisfaction scores, Net Promoter Scores, reviews, complaints, contact center data, and social sentiment have become essential tools for measuring the customer experience. They tell us what customers think, how they feel, and whether their expectations are being met. These measures are valuable, but they rarely tell the whole story. Customer feedback is often treated as the destination of analysis

Across the strategic advisory work we’re doing around AI transformation at TULIP Advisory Professionals, a consistent pattern is emerging: many leaders are treating AI like the next version of prior disruptive technologies. It’s not. Previous waves of technology largely changed how work was performed through new systems, processes, or workflows. AI is fundamentally different because it is changing how decisions are made, how knowledge is created, how risk moves across organiz

What if your engagement data was treated with the same rigor as your financial data? Gallup's newly released 2026 State of the Global Workplace report reveals that global employee engagement has dropped to 20% and active disengagement now sits at 16%. These aren't just HR metrics. They're business risk indicators. As AI reshapes the workplace and organizations set clear expectations around adoption, the stakes have never been higher. Employees facing uncertainty (about their

Recent data shows that many suppliers are reporting delayed payments as buyers try to preserve cash by stretching payment terms in the current environment of tariffs, inflationary pressures, and geopolitical uncertainty. But holding invoices longer and extending payment terms isn’t just an inconvenience for many suppliers - especially small and mid-sized ones - it's an organizational safety vulnerability. To the buyer, it may look like a finance decision or a commercial cont