For the past several years, organizations have been asking an important question: How do we adopt AI? But I think the more consequential question is becoming: What kind of organization does AI require us to become? I'm certainly not alone in thinking this way. There is growing recognition that many of the barriers to realizing value from AI aren't purely technical. They are also organizational including governance, workflows, data, decision rights, workforce capabilities, lea

A single data breach now costs organizations almost $5 million on average globally. In the United States, the average cost is higher than other geographies and is currently at $11.5 million which is 13% higher than the cost was in 2025. AI-driven attacks increased 50% over last year, adding $1 million to the cost of breach in the U.S. This data comes from IBM's Cost of a Data Breach Report 2026, and those numbers should concern every executive. However, the cost is distinguis

Organizations have invested heavily in understanding their customers. Customer satisfaction scores, Net Promoter Scores, reviews, complaints, contact center data, and social sentiment have become essential tools for measuring the customer experience. They tell us what customers think, how they feel, and whether their expectations are being met. These measures are valuable, but they rarely tell the whole story. Customer feedback is often treated as the destination of analysis

Recent data shows that many suppliers are reporting delayed payments as buyers try to preserve cash by stretching payment terms in the current environment of tariffs, inflationary pressures, and geopolitical uncertainty. But holding invoices longer and extending payment terms isn’t just an inconvenience for many suppliers - especially small and mid-sized ones - it's an organizational safety vulnerability. To the buyer, it may look like a finance decision or a commercial cont